Scheduled Maintenance – January 2025
As part of our commitment to providing the best trading experience to our customers, we want to inform you of upgrades to our servers throughout January.
1. Scheduled Maintenance
Start: Saturday, 11 January 2025, 10:00 GMT +3 (Server Time)
End: Saturday, 11 January 2025, 19:00 GMT +3 (Server Time)
Servers Affected:
- All cTrader Servers. During maintenance, cTrader backend and associated services may be unavailable for a short period of time.
2. Windows OS Patching
Start: Saturday, 18 January 2025, 03:00 GMT +3 (Server Time)
End: Saturday, 18 January 2025, 19:00 GMT +3 (Server Time)
Servers Affected:
- All MT Demo Servers. Servers will be restarted to install latest Windows OS patches. There will be 15-30 minutes outage.
3. Scheduled Maintenance
As part of our commitment to enhancing your trading experience, we are conducting scheduled maintenance and server upgrades in January.
These updates will improve platform performance and ensure a seamless trading environment.
How to Log In to Your MT4 Trading Account
What You Need to Know:
- The Client Area will be operational, but certain functions—such as deposits, withdrawals, transfers and account updates—will not be available during this period.
- Trading Accounts will be temporarily inaccessible.
Please be informed that due to scheduled maintenance, your account will be inaccessible over the weekend.
To ensure smooth management of your positions and risk, particularly for cryptocurrencies, kindly take the necessary measures or adjust your positions before 18/01/2025.
We understand the importance of uninterrupted access to your trading activities and will work diligently to complete the upgrades as quickly as possible.
If you have any questions, please feel free to reach out to our support team.
We thank you for your understanding.
4. Scheduled Maintenance
As part of our commitment to enhancing your trading experience, we are conducting scheduled maintenance and server upgrades in January.
These updates will improve platform performance and ensure a seamless trading environment.
Android
Click on the 3 Lines on the top left side of the screen
Click on manage accounts
Then click on the small plus sign
Login to an existing account
Manually type ICMarketsEU
Select ICMarketsEU-MT5-5 from the dropdown
Enter your login credentials
IOS
Please click on settings
Then Click New account
Login to an existing account
Manually type ICMarketsEU
Select ICMarketsEU-MT5-5 from the dropdown
Enter your login credentials
What You Need to Know:
- The Client Area will be operational, but certain functions—such as deposits, withdrawals, transfers and account updates—will not be available during this period.
- Trading Accounts will be temporarily inaccessible. ICMarketsEU-MT5, ICMarketsEU-MT5-2, ICMarketsEU-MT5-4
Please be informed that due to scheduled maintenance, your account will be inaccessible over the weekend.
To ensure smooth management of your positions and risk, particularly for cryptocurrencies, kindly take the necessary measures or adjust your positions before 25/01/2025.
We understand the importance of uninterrupted access to your trading activities and will work diligently to complete the upgrades as quickly as possible.
If you have any questions, please feel free to reach out to our support team.
We thank you for your understanding.
5. Windows OS Patching
Start: Saturday, 25 January 2025, 14:00 GMT +3 (Server Time)
End: Saturday, 25 January 2025, 19:00 GMT +3 (Server Time)
Servers Affected:
- All MT Live Servers. Servers will be restarted to install latest Windows OS patches. There will be 15-30 minutes outage.
If you would like any assistance, please contact our Support team.
We thank you for your understanding.
IC Markets.
